As a small business owner, you need to have all of the competitive advantage you can get your hands on. An easy way to gain an edge over even your larger competition is to use a virtual PBX phone systems solution. This type of solution helps make a business appear bigger than it really is by using some very innovative components.
For starters, an online telephone solution uses an auto attendant, or virtual receptionist, very similar to the system used by big businesses. This feature automatically answers, and directs, received calls so that they are routed to the right employee or area.
Rules for call answering allow you to define how inbound phone calls are routed, and are very flexible. An inbound call can go to voice mail, any extension or totally different phone numbers depending on a set of rules you define. These include the current time, what day of the week it is, and even the caller ID of the inbound call.
A queuing system can be set up, which can put callers on hold until the next employee is available to take the call. You can define what is heard by the caller as they are waiting, including music, or a pre-recorded message. Call queuing ensures that incoming calls are handled as swiftly and effectively as possible.
A full featured voice mail system is included which lets incoming calls to be answered with customizable greetings and messages to be left in individual mailboxes. You can then be notified when a new message is received, and it is even possible to receive the voicemail attached to an email, giving you the ability to efficiently handle the call.
Many phone extensions give you the ability to quickly route phone calls to the correct employee. This helps with giving your company the facade of having many departments with many employees. You can add extensions as you need them, allowing for quick and affordable telephone solution growth.
When using an online telephone solution, you have the option of a local number, a toll free phone number, or you can have both. Though the toll free option will not be more expensive to use, it will give your small business the feel of a larger company.
These are a sampling of the features provided by a virtual SOHO PBX service that help make your company seem like a larger operation. Try an inexpensive, easy to use online telephone service and see how its tremendous features can really work towards improving the bottom line of your business.
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