Posts tagged as:

customer services

Market Research is Important

by Bruce

For any organization that wants to offer products or services that are highly focused and well targeted market research is important. Business decisions based on good market research can minimise risk and pay dividends. By making market research part and parcel of the business process and conducting market research throughout the life cycle of a [...]

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How to Write Effective Customer Satisfaction Surveys

by Bruce

Why bother?
The life blood of any business is good customer service. Although you should try and attract new customers good customer service will help generate customer loyalty and encourage repeat business. With every satisfied customer your business is likely to go on and secure many more customers through recommendations and if you do not take [...]

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Writing Effective Surveys Top Tips

by Bruce

How to create a survey using Survey Galaxy
Writing surveys is considered easy; but is it? The truth is that creating surveys is easy but creating effective surveys is more difficult. The following tips will help you with your survey questionnaire design so you can write more effective surveys.
1. What is the purpose of the [...]

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Passenger Surveys Deliver Real Benefits

by Bruce

Those public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Surveys are the ideal way to gather market research information that once analyzed can help identify problems and spawn initiatives required to address them, further surveys can monitor the initiatives effectiveness and promote the changes [...]

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